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The Red Book of Hamilton

The Red Book of Hamilton is a directory of all community and government services in Hamilton. It is a directory for everyone.  This easy-to-use, comprehensive listing provides details on services and programs that people may need, use, and enjoy throughout their lives in Hamilton.

  • community, government, non-profit, voluntary and health sector programs and services
  • search for services by category, by organization, or by location.
  • empowers people to make informed decisions and improve their likelihood of accessing appropriate services.
  • fosters greater civic engagement and social participation.
  • Visit for eligibility, how to apply, and fees
  • Contact us at 905-528-8127 and let us do the searching for you.
  • Available in print!  Click here to order yours today!

How does the Red Book get updated?

Staff at Information Hamilton make direct contact with organizations and service providers to ask for updates on an annual basis.  They also learn of updates through their active engagement with the community.

Keeping this book up-to-date relies on you!  If you know of a service that fits the inclusion criteria(hyperlink to inclusion policy) or if information is incorrect, know that it's community members like you that tell us about it.  So tell us about it!

The subject headings are defined by a North American standard called the AIRS /211 LA County Taxonomy of Human Services, which is managed by the Alliance of Information and Referral Systems (AIRS).  It is used under license.  For more information about the taxonomy visit


What services are included in The Red Book?

Information Hamilton gathers, organizes, and shares information about community services, to enable people to make informed choices to improve their quality of life.  We produce and manage The Red Book of Hamilton, a resource database of community services.

The Red Book includes services located in the City of Hamilton or serving the people of Hamilton that are:

  • non-profit, community-based services
  • government services
  • networks or coalitions of service providers
  • grassroots organizations

Commercial organizations are generally excluded, except in cases where:

  • They provide a service not offered by the non-profit sector.
  • They meet the specific needs of an underrepresented group or group that faces systemic barriers to service (see Information Hamilton’s equity statement) 

The Red Book of Hamilton includes, but is not limited to, services related to:

  • Aging
  • Basic needs
  • Cultural groups
  • Early Years
  • Education
  • Employment and training
  • Environment
  • Faith groups
  • Health
  • Legal and criminal system
  • Recreation
  • Settlement and integration

Inclusion in The Red Book of Hamilton is free and is not dependent upon the purchase of a membership, products, or separate advertising space from Information Hamilton.  Inclusion is subject to our discretion.


Information Hamilton reserves the right to exclude from the database any organization that it has, in its own discretion, adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.  Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination based on grounds named in the Ontario Human Rights Code and/or the Canadian Charter of Human Rights, criminal activities, or operating outside licensing mandates.

Information Hamilton may exclude or remove organizations from its resource database for any reason. Inclusion in the database does not imply endorsement, and omission does not indicate disapproval. Information Hamilton neither guarantees nor makes any representation as to the accuracy or completeness of the information contained in its resource database. Information Hamilton disclaims any and all responsibility and liability that may be asserted or claimed resulting from or arising out of reliance upon the information and procedures presented in the database. Information Hamilton reserves the right to edit information to meet format, guideline, and space requirements.



Using the information in The Red Book

Information Hamilton is able to produce lists of services, printed directories, website plug-ins, touch-screen directory kiosks, and more.  If you're thinking of creating your own guide, booklet, or listing of services, call us first to see how we can help you.

Our work in information gathering and management can support you.

Do you need:

  • a listing of services in a particular category?
  • asset-mapping?
  • a sector-specific resource list?
  • a directory of services embedded into your website?
  • a web-based or electronic tool that helps people find services?

Contact us for details!

The Red Book Terms of Use

Reproduction or transmission of any part of The Red Book without permission of the publisher is prohibited.

Inclusion of an agency or service in this database does not constitute an endorsement. Information Hamilton and its partners do not guarantee or attest to the quality, accuracy, or condition of products or services listed or offered by agencies listed herein, and do not assume any liability resulting from errors or omissions.

Information Hamilton and its partners hold the intellectual property rights for the information on this site. Use of this data, other than to view information about services, or reproduction of this data by any means without prior written permission of Information Hamilton is prohibited. Data lease agreements are available for the use of this data in other community-serving initiatives.